- Have an argument. Once you start an argument, not a discussion, you've already lost. Think about it: have you ever changed your mind because someone online started yelling at you? They might get you to shut up, but it's unlikely they've actually changed your opinion.
- Forget the pitfalls of Godwin's law. Any time you mention Hitler or even Communist China or Bill O'Reilly, you've lost.
- Use faulty analogies. If someone is trying to make a point about, say, health care, try to make an analogy to something conceptually unrelated, like the space shuttle program, and you've lost.
- Question motives. The best way to get someone annoyed and then have them ignore you is to bypass any thoughtful discussion of facts and instead question what's in it for the person on the other end.
- Make assumptions about their motivations and lose their respect.
- Act anonymously. What are the chances that heckled comments from the bleachers will have an impact?
- Threaten to take action in another venue. Insist that this will come back to haunt the other person. Guarantee you will spread the word or stop purchasing.
- Bring up the slippery slope. Actually, the slope isn't that slippery. People don't end up marrying dogs, becoming cannibals or harvesting organs because of changes in organization, technology or law.
- Go to the edges. This is a variant of the slippery slope, in which you bring up extremes at either end of whatever spectrum is being discussed.
So, what works?
Earn a reputation. Have a conversation. Ask questions. Describe possible outcomes of a point of view. Make connections. Give the other person the benefit of the doubt. Align objectives then describe a better outcome. Show up. Smile.
At CrossFit LA we strive to make each person's visit different than any other place that they have been or will go to. And we do this from the first moment we answer the phone or when someone finds our website. If you have been to our seminar, or are planning on going, we cover this extensively on how you can do it as well. How does your box stand out in a crowd of fitness choices? If I called your box, would it sound like any other place if I replaced the word Crossfit with the word Golds? Is everyone's first experience with your box memorable even if they DIDN'T join?
Post thoughts to comments:
This video is from our seminar. I'm sorry it's so long but it's full of valuable information and I did not want to "dumb it down" for time's sake.
Subscribe in a reader
Subscribe by email
atom xml feed